1. Eligibility for Refund:

We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a refund under the following conditions:

Product Defect or Damage: If the product you received is defective or damaged, please contact our customer service within 7 days of receiving the item.

Incorrect Product: If you received the wrong product, please contact us within 7 days of receiving the item.

2. Refund Process:

To initiate a refund, please follow these steps:

Contact our customer service at info@sustainablephenomenon.com within the specified timeframe with your order number and details of the issue.

Our customer service team will guide you through the return process, which may include providing photographic evidence of the issue.

Once your request is approved, we will provide instructions on returning the item.

3. Conditions for Refund:

The item must be returned in its original packaging and in the same condition as it was received.

Refunds are processed back to the original payment method used for the purchase.

Shipping fees are non-refundable unless the return is due to a product defect, damage, or an incorrect item.

4. Non-Refundable Items:

Certain items are non-refundable

5. Processing Time:

Refunds will be processed within 7 days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

6. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at info@sustainablephenomenon.com.

7. Policy Changes:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to the website.

Thank you for shopping with Sustainable Phenomenon, Inc.